Deckard

Zendesk

We give Zendesk agents the order and account history behind every ticket.

Shopify and Stripe feed Customer info on tickets (Your service), which sends Customer history to Zendesk.

How we connect

  • Zendesk REST API with an API token you issue
  • Webhooks and triggers for ticket events

What we build

  • Routing and escalation on the customer’s current state
  • Ticket volume traced back to the upstream cause

More communications and coordination

Plan your Zendesk project

Tell us which systems are involved, and we’ll give you a fixed price for the work.