Answers by chat and text

Conversational AI and chatbots

An assistant answers questions on web chat, text, WhatsApp, Slack and Teams, using your own documents and showing its sources. Buyers get answers at night and on weekends.

Start a conversation See it step by step

Replacement request, 08:06Resolved

Can I choose when the new chair is delivered?

Yes. The courier texts you a 2‑hour window the day before,1 and you can move it once from that text.2

1Delivery windows, §22Rescheduling a delivery, §1

Noted on ticket TCK‑51873

A follow-up in the same chat, answered without a person.

A replacement request, settled in one reply

TodayA question in web chat

Gets an auto-reply, then waits for office hours

01Look up

ConfidenceHigh enough to answer

Passages3 cited

Sources updatedSep 22

02Answer

Facts in the reply2, both cited

Reply time11 seconds

Damaged chairCollected on delivery

03Act

Replacement1 oak chair

StockIn stock

Ticket queueWarehouse

OutAnsweredResolved

Handled byThe assistant

Satisfaction surveyEmailed

Answer loggedWith its sources

Where the assistant answers

Document search on Qdrant, texts and WhatsApp through Twilio, Slack and Teams through LibreChat.

01Web and in-app chat that answers from your documents and data
02SMS and WhatsApp for customers who prefer to text
03Slack and Teams assistants for staff questions
04Creates tickets, books slots and updates records, with approvals
05A link to the source behind every factual answer
06Passes to a person with the whole conversation attached

Yours at the end

support-assistant/

channels/Web, SMS and WhatsApp

knowledge/Which policies it reads, and when

prompts/Tone, and when to pass to a person

evals/180 past questions, graded

See it work

A question, answered and acted on

By industry

Asked by shoppers, clients and claimants

Order questions3 of 4 answered

Where is my order?
Carrier · out for delivery by 19:00Tracked

Can I return this?
Policy §3 · 30 days, 12 leftReturnable

Is this in stock at store 2?
Store 2 · 4 on handStock checked

Can you refund me now?
Handed to a person with the case already assembledTo an agent

Anything that costs money or changes a policy goes to a person.

Retail and e-commerce

Rate-card questions2 clauses cited

Which rate card applies to the retainer renewal?

The current card, from the renewal date.1 The old SOW’s discount ends with it.2

1Master services agreement, §6.22SOW 3, pricing schedule

Billing change raised as TCK‑3190

Every answer cites the clause it came from.

Professional services and consulting

Claim status by text1 held

Claimant texts about an adjuster
Matched to the claim by phone and policy

Answered from the claim file
Adjuster named; visit window sent

Claimant sends 6 ceiling photos
Filed to the claim for the adjuster

4Asks when payment will arrive
Held for the adjuster; no figure given

Payment and coverage questions go to the adjuster.

Insurance

Related services

After the reply is sent

If Returns §2 changes, each answer that cited it is flagged.

Knowledge and enterprise search

Its ticket orders the new chair and books a courier.

Agentic AI and workflow automation

A call about the same order starts from this chat.

Voice AI agents

All solutions

How it goes live

01 · Optional
Document review
Which documents can answer, and which are out of date
02 · Optional
Pilot on one channel
Tested on questions your team has already answered
03 · Conversational AI
Every channel
Web, text and team chat, with tickets and passing to staff
04 · Ongoing
Keep it current
New documents added as they arrive; answers checked again

Which question do you answer ten times a day?

A pilot can start on one channel.

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