Insurance
New claims read on arrival
Coverage checked against the policy first, so adjusters work only the problem files.
Claims operations
Intake inbox checked 16:52
New losses today
23
18 arrived as documents
Days to coverage decision
4.4 d
volume-weighted, six queues
Claims past service target
7
2 over 30 days
Subrogation candidates
12
$84k estimated recoverable
- Term on the notice ended before the lossUnit 12, commercial strip · water lossVerify term
- Third estimate exceeds the reserveReserve change needs a supervisorApprove
- Other carrier accepted liabilityAuto PD · collision paid, rear-ended at a lightSubro
Read the loss notice, keep the page it came from
Loss details, policy numbers and parties read from every page, each with a confidence score.
- Loss notices readEmailed PDFs, portal uploads and faxes, each filed to its claim.
- Duplicate notices mergedA broker’s copy of a loss the insured already reported is added to the first claim.
- Problem files firstAdjusters see what is blocked and why.
Received as a 6-page PDF with 3 attachments6 fields read
Loss notice, page 1
Broker and insured told the same dayHeld
Find the queue where coverage decisions stall
Coverage decisions timed from first notice in each queue, with large losses broken down by step.
- Reserve approvalsReserve changes above an adjuster’s limit sent to a supervisor with the estimate attached.
- Follow-up dates enforcedEach open file has a next review date, escalated to the team lead if missed.
- Recovery identified earlySubrogation and salvage flagged at intake.
Large-loss files decided in the last 90 days.
Less chasing on every claims desk
For insurers and claims administrators: faster payouts, more policyholders renewing.
With the day count each has cost
One reference per vendor
Escalated with the file and the elapsed days
Coverage review starts the same day
Each chase is logged on the claim file with the vendor’s reply.
Linked to your claims system
New claims are set up in Guidewire or Duck Creek with no retyping.
Trace a claim that stalled
We map its path through your desk and price the fix.